w777 Privacy Policy — How We Handle Your Data

1 Introduction

w777 operates the online gaming platform available at w777.one, serving registered players in the Philippines. This Privacy Policy describes how we handle the personal information you share with us when you create an account, make transactions, play games, or contact our support team.

By registering an account on w777, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not create an account or use the platform.

2 Data We Collect

We collect personal data in two main ways: information you provide directly, and information generated automatically through your use of the platform.

Information you provide:

• Full legal name, date of birth, and nationality
• Email address and mobile number registered to your account
• Government-issued ID details submitted during KYC verification
• Bank account or e-wallet details used for PHP deposits and withdrawals
• Any other information you submit when contacting support

Information collected automatically:

• IP address and general location at the time of login
• Device type, operating system, and browser information
• Session activity — pages visited, games played, bets placed, and transaction history
• Cookie data and similar tracking technologies (see Section 7)

3 How We Use Your Data

w777 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and enabling you to log in securely via OTP.
• Transaction processing: Handling PHP deposits and withdrawals through bank transfer and supported e-wallets such as GCash and Maya.
• KYC and compliance: Verifying that players meet the 21+ age requirement and other eligibility criteria, and fulfilling applicable record-keeping obligations.
• Fraud prevention and security: Detecting unusual activity, preventing unauthorised access, and protecting the integrity of the platform.
• Customer support: Responding to your queries, resolving account issues, and maintaining records of our communications.
• Platform improvement: Analysing aggregate usage patterns to improve performance, game selection, and the overall player experience.
• Responsible gaming: Monitoring for indicators of problem gambling behaviour and applying tools such as deposit limits or account restrictions where appropriate.

4 Sharing Your Data

We do not sell, rent, or trade your personal data. We share it only where necessary to operate the platform or where required by applicable rules, and only with the following categories of recipients:

• Payment processors: Banks and e-wallet providers involved in processing your PHP deposits and withdrawals. These providers receive only the data needed to complete the transaction.
• Identity verification partners: Third-party KYC services that help us confirm player identity and age as part of the registration and verification process.
• IT and hosting providers: Companies that provide infrastructure, cloud storage, cybersecurity, or platform maintenance services. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Responsible gaming services: Where a player interacts with self-exclusion or limit-setting tools, relevant data may be shared with the responsible gaming system supporting those features.
• Legal or regulatory bodies: Where we are required to disclose information in response to a valid legal request, court order, or to prevent or report suspected criminal activity including fraud or money laundering.

Any third party that receives your data is required to handle it securely and use it only for the specific purpose for which it was shared.

5 Data Retention

w777 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to handle any disputes, comply with applicable record-keeping requirements, or address fraud prevention obligations.

• Account and transaction records are generally retained for a minimum of five years following the closure of an account.
• KYC documents are retained for the period required under applicable identity verification and financial compliance obligations.
• Support communications are retained for a reasonable period to allow reference in the event of follow-up queries or disputes.
• Technical and usage data may be retained in aggregate, anonymised form for longer periods to support platform analytics.

When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

6 Security Measures

Protecting your personal data is a priority for w777. The platform uses a range of technical and organisational measures to keep your information secure:

• SSL encryption: All data transmitted between your device and the w777 platform is encrypted using SSL/TLS protocols, whether you are accessing via desktop or mobile browser.
• OTP verification: Account login requires a one-time password sent to your registered mobile number, adding a layer of protection beyond your password alone.
• Access controls: Access to personal data within w777 is restricted to authorised staff and systems on a need-to-know basis.
• Session management: Inactive sessions are automatically timed out to reduce the risk of unauthorised access on shared or unattended devices.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour.

7 Cookies and Tracking Technologies

w777 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how players use the site.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences within a session, and enable secure transactions. The platform cannot work properly without them.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where sessions typically end, and how features are used. This data is aggregated and does not identify you personally.
• Security cookies: Support fraud detection and help verify that a session is being conducted by a legitimate, authenticated user rather than an automated script.

You can manage or block cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics cookies will not prevent you from playing but will limit our ability to improve the platform over time.

8 Your Rights Over Your Data

As a player on w777, you have rights regarding the personal data we hold about you. You can exercise these rights by contacting us at [email protected].

• Access: You may request a copy of the personal data w777 holds about you.
• Correction: If any of your personal data is inaccurate or outdated, you may ask us to correct it. Some corrections — such as name changes — may require supporting documentation.
• Deletion: You may request the deletion of your account and associated personal data. Note that some data must be retained for a minimum period under applicable record-keeping requirements, even after account closure.
• Restriction: In certain circumstances, you may ask us to limit how we use your data while a query or complaint is being resolved.
• Objection: You may object to the use of your data for purposes beyond the core operation of your account, such as analytics.

We aim to respond to all data rights requests within a reasonable timeframe. Complex requests may take longer. We may ask you to verify your identity before processing any request.

9 Minors

w777 is strictly an adult platform. You must be 21 years of age or older to register and use the platform. We do not knowingly collect personal data from anyone under 21 years of age.

If we become aware that a minor has created an account or submitted personal data through the platform, we will close the account and delete the associated data as promptly as possible. If you believe a minor has registered on w777, please contact us at [email protected] so we can investigate and take appropriate action.

10 Changes to This Policy

w777 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements to our data practices. When material changes are made, the "Last reviewed" date at the top of this page will be updated.

Registered players may be notified of significant changes via their registered email address or mobile number. Your continued use of the platform after any update constitutes acceptance of the revised policy. If you do not agree with a material change, you should stop using the platform and request account closure.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the w777 support team.

Support email: [email protected]

You can also find answers to common account and privacy questions on the FAQ page. For questions specifically about your account terms, see the Terms & Conditions page.